Building Trust in the Workplace: Why It Matters and How to Do It

building trust in the workplace

Establishing reliable relationships at work is crucial. In the workplace, trust is even more important than in other relationships. When workers have faith in one another and their superiors, they are able to perform better, share information more freely, and work together more efficiently. In contrast, distrust may damage group dynamics, dampen morale, and make for an unhealthy workplace. As a result, establishing a culture of trust inside the workplace is essential for the long-term health of any business.

Here are some statistics that demonstrate the impact of trust in the workplace:

  • According to a study by the Great Place to Work Institute, high-trust companies outperform their competitors by 2.5 times in revenue growth.
  • In a survey by EY, 58% of employees said that a lack of trust in their leaders would cause them to look for a new job.
  • A study by Harvard Business Review found that employees in high-trust organizations were 50% more productive than those in low-trust ones.

Clearly, building trust in the workplace is not just a nice-to-have; it is a business imperative. So, how can organizations foster trust among their employees?

Lead by Example

The highest levels of leadership set the tone for trust. Leaders who are credible role models influence their teams to do the same. They need to be open and honest in their interactions with staff, accept responsibility for their actions, and treat everyone with respect. Workers are more inclined to follow their leaders’ example if they perceive them operating honestly and ethically.

Communicate Effectively

Establishing trust requires open and honest dialogue. Managers should be approachable and encourage open communication by asking for and responding to employee input. They also need to be forthright about the organization’s objectives, methods, and difficulties. Workers are more likely to have faith in their leaders if they perceive them to be forthright and honest.

Encourage Collaboration

Trust may be built via collaborative efforts that establish common ground and encourage open communication. Leaders can foster a culture of cooperation by providing staff with opportunity to work together on projects, fostering cross-departmental collaboration, and highlighting the benefits of working together. Employees are more inclined to trust one another when they feel like they are part of a cohesive team.

Recognize and Reward Good Behavior

Trustworthy personnel (those who are honest, reliable, and take responsibility) should be acknowledged and rewarded by their superiors. This may be done formally, via programs like rewards and incentives, or informally, through things like public acclaim and a sincere “thank you.” Employees are more likely to persist in trustworthy conduct if they perceive that their efforts are being recognized and rewarded.

Invest in Training and Development

Leaders should provide training and development programs that equip workers with the expertise to do their jobs well and the interpersonal skills to forge strong bonds with their peers. Education in such areas as conversation, conflict resolution, and EQ are all possible outcomes. When workers believe they are making progress toward their goals, they are more likely to be invested in their jobs and to trust their superiors.


Developing a culture of trust is essential for the long-term health of any business. To do this, leaders must be trustworthy role models, have strong communication skills, promote teamwork, acknowledge and reward excellent performance, and put resources into professional growth. Doing so helps establish a trustworthy work environment, which in turn boosts output, morale, and profitability.

Check our blog to see various pieces on employee experience, engagement, and business life!

Comments are closed.